Article I - Company Identification

Business Name: Unique Medical s. r. o.
Registered Office: Stará Vajnorská 1367/4, 831 04 Bratislava - Nové Mesto district
Company ID (IČO): 46 729 429
Tax ID (DIČ): 2023571220
VAT ID (IČ DPH): SK2023571220
E-mail: info@uniquemedical.sk
Web: www.uniquemedical.sk

Article II - Introductory Provisions

1. These General Terms and Conditions (hereinafter referred to as "GTC") govern the legal relations between Unique Medical s. r. o. (hereinafter referred to as the "Seller") and its customers (hereinafter referred to as the "Buyer") regarding the supply of goods and provision of services.
2. These GTC form an integral part of all price quotations, purchase orders, contract of sale, service agreements, and other business relations, unless otherwise agreed upon in writing between the contracting parties.
3. Legal relations not regulated by these GTC shall be governed by the laws of the Slovak Republic, in particular the Commercial Code.
4. If the Buyer is a consumer, the relevant provisions of consumer protection legislation shall also apply.

Article III - Scope of Business

The Seller provides, in particular:

• distribution of medical technology,
• sale of medical devices,
• sale of accessories,
• sale of medical consumables,
• warranty service,
• post-warranty service,
• preventive maintenance,
• expert consulting,
• installation of medical equipment,
• commissioning of devices,
• user training,
• organization of workshops,
• organization of professional seminars,
• organization of congresses.

The Seller may also provide additional services based on an individual agreement with the customer.

Article IV - Price Quotations

1. The Seller does not publish a general price list.
2. Prices are determined on an individual basis.
3. A price quotation includes, in particular:

• identification of the equipment,
• technical specifications,
• scope of delivery,
• price,
• VAT,
• delivery terms,
• validity of the quotation,
• scope of services provided.

4. Unless specified otherwise, a price quotation is valid for 30 days from the date of its issue.
5. The Seller reserves the right to adjust the price in the event of changes in exchange rates, manufacturer prices, or legislative changes, provided that the contract has not yet been concluded.

Article V - Purchase Orders and Conclusion of Contract

1. Purchase orders are accepted exclusively via e-mail.
2. A purchase order must include, in particular:

• identification of the ordering party,
• subject of the order,
• quantity,
• billing information,
• contact person.

3. The contract is concluded at the moment of written confirmation of the purchase order by the Seller.
4. The Seller may reject a purchase order, in particular due to:

• unavailability of goods,
• discontinuation of production,
• breach of previous contractual obligations by the Buyer,
• outstanding liabilities of the Buyer.

5. If the Buyer requests an amendment or cancellation of a purchase order after it has been confirmed, the Seller will assess the possibilities for modification on an individual basis. The Buyer is liable for any costs already incurred by the Seller in connection with processing the purchase order.
6. Electronic communication between the contracting parties is considered a proper method for delivering business notices, unless agreed otherwise between the parties.

Article VI - Payment Terms

1. The purchase price for the delivered goods or provided services is specified in the price quotation, confirmed purchase order, or individual contract.
2. The Seller is entitled to request:

• payment based on an advance invoice,
• partial advance payment,
• payment of the full price after delivery of the goods or services.

3. Unless agreed otherwise, the maturity period for invoices is 30 days from the date of issue.
4. The date of payment is considered the day on which the funds are credited to the Seller's bank account.
5. In the event of default on payment by the Buyer, the Seller is entitled to:

• claim late interest payments in accordance with applicable legal regulations,
• suspend further deliveries or maintenance services,
• demand reimbursement of all costs associated with debt collection.

6. All bank fees incurred during payment transactions shall be borne by the Buyer, unless agreed otherwise.

Article VII - Delivery Conditions

1. Delivery dates specified in the price quotation or order confirmation are approximate, unless explicitly agreed otherwise.
2. The Seller is not responsible for delays caused by:

• the manufacturer,
• the carrier,
• customs authorities,
• force majeure,
• other circumstances beyond the Seller's reasonable control.

3. Upon receipt of the delivery, the Buyer is obliged to check:

• the completeness of the delivery,
• any visible damages,
• the correctness of the delivered goods.

4. Apparent defects must be reported by the Buyer without undue delay, at the latest within 3 working days from receipt.
5. The risk of damage to the goods passes to the Buyer at the moment of receipt.
6. Retention of title applies: ownership of the goods passes to the Buyer only after full payment of the entire purchase price, including any accessories.

Article VIII - Installation and Commissioning of Equipment

1. If assembly or installation of the device is part of the delivery, the Buyer shall ensure the workplace readiness according to the manufacturer's requirements.
2. The Buyer shall provide:

• suitable electrical connection,
• appropriate climatic conditions,
• structural readiness,
• access to the installation site.

3. Upon successful installation, a handover or installation protocol signed by both contracting parties may be drawn up.
4. If user training is included in the delivery, the Seller shall ensure its execution to the extent agreed in the price quotation or contract.
5. The Buyer is responsible for ensuring that the equipment is operated only by properly trained and authorized personnel.

Article IX - Service Terms and Conditions

1. The Seller provides warranty and post-warranty maintenance for medical equipment.
2. Service requests are to be submitted via e-mail.
3. Notification of a service request should include:

• identification of the device,
• serial number,
• brief description of the defect,
• contact person,
• installation site.

4. The Seller provides, in particular:

• fault diagnostics,
• repairs,
• preventive maintenance,
• technical inspections,
• calibrations in accordance with the options and requirements of the manufacturer,
• supply of spare parts,
• technical consulting.

5. If a separate service contract is not concluded, maintenance services are performed according to the Seller's capacity limits.
6. Transportation costs for the service technician, spare parts, and consumables may be billed in accordance with the current price quotation.

Article X - Trainings, Workshops and Professional Events

1. The Seller organizes professional trainings, workshops, seminars, and congresses related to the offered products and services.
2. Registration for an event is carried out in the manner specified in the invitation or registration form.
3. The Seller reserves the right to modify:

• the venue,
• the date,
• the schedule/program,
• the lecturers,

should organizational or technical circumstances require it.

4. In the event of cancellation of the event by the Seller, the participant will receive a full refund of the paid registration fee or will be offered an alternative date.
5. A participant may, upon agreement with the Seller, arrange for a substitute participant if they are unable to attend.
6. If the training includes the issuance of a certificate, the Seller shall issue it to the participant upon fulfillment of the conditions specified for that concrete training.

Article XI - Warranty Conditions

1. The Seller provides a warranty on the delivered goods to the extent and for the duration of the warranty period specified by the manufacturer or stated in the contract of sale, price quotation, or warranty card.
2. The warranty period begins to run from the day the goods are received by the Buyer or from the day the handover protocol is signed, if its execution is part of the delivery.
3. The warranty covers exclusively manufacturing or material defects that occur during proper use of the device in compliance with the manufacturer's instruction manual.
4. The warranty does not cover, in particular:

• normal wear and tear,
• consumables,
• mechanical damage,
• damage caused by improper handling,
• damage caused by unauthorized intervention of a third party,
• use of the device in contradiction with the manufacturer's user manual,
• damage caused by natural disaster or force majeure.

5. If the Buyer performs or permits an unauthorized intervention into the device, the Seller is entitled to limit the warranty accordingly or reject the claim validation.

Article XII - Complaints and Claims Procedure

1. Complaints must be submitted in writing via e-mail without undue delay after the defect is discovered.
2. A complaint must include, in particular:

• identification of the Buyer,
• designation of the device,
• serial number,
• date of delivery,
• description of the defect,
• contact person.

3. The Seller will confirm receipt of the claim and initiate its investigation without undue delay.
4. The Buyer is obliged to allow the Seller to perform an onsite inspection of the device or a defect diagnostics.
5. If it is proven that the complaint is unjustified, the Buyer is obliged to cover all costs associated with diagnostics, the dispatch of a service technician, and other effectively spent expenses according to the current price list or price quotation.
6. The Seller will settle the complaint within a reasonable time frame, taking into account the nature of the defect, availability of spare parts, and the technical options of the manufacturer.

Article XIII - Personal Data Protection and Confidentiality

1. The Seller processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act No. 18/2018 Coll. on Personal Data Protection.
2. The scope of processed data is limited to information necessary for the performance of the contractual relationship, fulfillment of legal obligations, and legitimate interests of the Seller.
3. The contracting parties undertake to maintain confidentiality regarding all commercial, technical, economic, and other confidential information acquired during their business cooperation.
4. The obligation of confidentiality persists even after the termination of the contractual relationship, unless statutory legal regulations or a written agreement between the parties provide otherwise.

Article XIV - Compliance, Ethical Principles and Liability

1. The Seller conducts its business activities in compliance with the legal regulations of the Slovak Republic and the European Union, applying ethical business principles and compliance standards.
2. The contracting parties undertake to refrain from any corruptive or unethical conduct and to adhere to competition laws.
3. The Seller is not liable for damage caused by:

• unprofessional or incorrect use of the device,
• failure to adhere to the manufacturer's instructions,
• intervention by unauthorized individuals,
• use of non-original spare parts or consumables, if this has an impact on the occurrence of the defect.

4. Neither party shall be held liable for failure to perform its obligations due to circumstances of force majeure, particularly natural disasters, pandemics, armed conflicts, supply chain disruptions, decisions of public authorities, or other unpredictable occurrences.

Article XV - Final Provisions

1. These General Terms and Conditions become effective on the date of their approval by Unique Medical s. r. o.
2. The Seller is entitled to modify or supplement these GTC reasonably. The current version will be published on the company's website or made available to business partners upon request.
3. If any provision of these GTC becomes invalid or unenforceable, this fact shall not affect the validity of the remaining provisions.
4. Legal relations not regulated by these GTC shall be governed by the laws of the Slovak Republic, in particular the Commercial Code and other generally binding legal regulations.
5. The contracting parties undertake to resolve any potential disputes preferentially through negotiation and mutual agreement. If an agreement cannot be reached, disputes will be resolved by the competent courts of the Slovak Republic.